Frequently Asked Questions
Discover our shipping policies, sweet information and more right here.
Q: How can I get in touch?
A: You can contact us through our contact page! We will be happy to assist you.
Q: What delivery options do you offer?
A: We currently deliver in the UK only, via the following options:
Royal Mail 48 Hour Tracked - £3.95 (Delivery aim 2-3 working days).
Royal Mail 24 Hour Tracked - £5.50 (Delivery aim next working day).
Please note that these timescales are dependent on Royal Mail.
Q: What is your returns policy?
A: Due to the consumable nature of our products and to adhere to food hygiene standards, unfortunately we cannot offer any returns. In the very rare instance that your sweets arrive in less than perfect condition, please speak to one of our team and we will be happy to assist you with any issues.
Q: How long will it take to process my order?
A: We will always aim to despatch your order on the same day, if placed before 2:00pm (Mon-Fri, excluding Bank Holidays).
Q: Where can I find your ingredients?
A: Please click here to view our ingredients page.
Q: Do you sell vegan or vegetarian sweets?
A: Yes, we offer vegan and vegetarian options in all of our pick and mix bags. Vegetarian sweets are labelled with a V, and vegan sweets Ve. We also have a list of our ingredients which clearly labels which of our sweets are suitable for vegan and/or vegetarian diets. Find the full list here.